At MCOBA, we strive to ensure you are completely satisfied with your purchase. However, we understand that there may be times when a return or refund is necessary. Please review our Return and Refund Policy below, which outlines the process and conditions for returning items and requesting refunds.
1. General Return Policy
Eligibility for Returns: You may return most new, unopened items within 30 days of delivery for a full refund or exchange. The item must be in the same condition as when it was received, unused, and in its original packaging.
Non-Returnable Items: Certain items are non-returnable, including:
Personalized or customized products
Gift cards
Downloadable digital products
Items marked as final sale
Perishable goods (e.g., food, flowers)
2. Conditions for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it.
Proof of purchase (order number, receipt, or invoice) is required for all returns.
All return requests must be made through the online returns portal or by contacting our customer support team.
3. How to Initiate a Return
Step 1: Contact our customer support team at contact (at) mcoba.org
or via our returns portal to request a return authorization (RA) number.
Step 2: Once your request is processed and approved, you will receive an RA number along with return instructions.
Step 3: Pack the item securely in its original packaging, include all accessories and documents, and ship it back to us using the return shipping label provided.
4. Refunds
Processing Time: Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Timeframe: Please allow 7-14 business days for the processing of your refund after we have received the returned item(s). Depending on your payment provider, it may take an additional 3-5 business days for the funds to appear in your account.
Shipping Charges: Original shipping charges are non-refundable. You will be responsible for the cost of return shipping, unless the item is defective or an error occurred on our part.
5. Defective or Damaged Items
If your item arrives defective or damaged, please contact us immediately at contact (at) mcoba.org
within 7 days of receiving the item to arrange for a return or exchange. We will provide you with a pre-paid return shipping label.
Replacement or Refund: Once we have verified the issue, we will offer either a full refund or a replacement, depending on your preference and product availability.
6. Exchanges
Exchanges are processed as a return and a new purchase. If you would like to exchange an item, please initiate a return for a refund and place a new order for the desired item(s).
7. Late or Missing Refunds
If you haven’t received a refund yet, please:
Check with your bank or credit card company, as there may be delays before your refund is officially posted.
Contact us at contact (at) mcoba.org
if you have concerns after 10 business days.
8. Cancellations
If you wish to cancel your order, please contact us as soon as possible at contact (at) mcoba.org
. If your order has already been shipped, it cannot be canceled, but you can return the item(s) once they arrive.
9. International Returns
For international orders, the buyer is responsible for the return shipping costs. We are not responsible for customs duties or import taxes on returns. Please note that returns for international orders may take longer to process.
10. Customer Support
If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to reach out to our customer service team:
Email: contact (at) mcoba.org
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Local Time)
Important Notes:
Packaging: Please return items in their original packaging with all accessories and parts included.
Restocking Fees: In some cases (such as for returned items in non-original condition), we may charge a restocking fee of up to 15% of the product price.
Return Shipping: You are responsible for return shipping costs, except when the item is defective or we made an error in fulfilling your order.
Thank you for shopping with MCOBA! We appreciate your business and will do our best to ensure a smooth and hassle-free experience for you.